Tip: Trying to join a team but the member is inactive

Even our most dedicated Contributors might need to step away for whatever reason. Unfortunately this can hinder progress for channel teams, especially for the higher team positions.

If you have messaged a team member inquiring about joining their channel but never heard back, this could be due to them being currently inactive. We suggest that you take the following steps to help us find a way to keep the team progress going:

  1. Take a screenshot of your message to the team member(s), please include the date and time of the message in your screenshot.
  2. Create a ticket via our help center here and select "Contribution Tools Issues".
  3. Fill out the form with your account information and add something to the subject line like "Inactive team member"
  4. Provide context within the "Description" field about a team member who is inactive.
  5. Under "How can we help you today?" select the option for "Other".
  6. For the "Attachments" section, add your screenshot files and then click on Submit.